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0 % progress when xray document generator export a pdf

I try to use xray-document generator to export my test report but got 0% complete all the time.

template:

test execution basic with cover page

output format:

pdf 

expected : test report could be generated.

actual:

Screen Shot 2021-06-01 at 5.21.40 PM.png

2 answers

1 accepted

2 votes
Answer accepted

Hello @jean.wang,

 

Please check the below 2 cases

1. Manage Apps --> Xray --> Document Generator --> Choose Issue Types and Scopes. 

2. Manage Apps --> Xray --> Miscellaneous --> 

image.png

Please enable the above settings. 

I hope this helps. 

 

Thanks,

Anvesh

Thanks for your reply.

I forgot to mention xray bundled as a plugin in jira software.

it means I don't have access right to check the settings you mentioned.

thanks,

Jean

Screen Shot 2021-06-01 at 6.25.58 PM.png

Even though I have enabled the Disable Document Generator but still, I'm not able to generate the Doc. Generator.

Can you please help me thanks?

Hi @jean.wang 

 

If you need further help, please contact the Xray Support (http://xraysupport.xpand-it.com ) so that we can request additional information and help further.

 

Thank you.

Kind regards,
Rogério Paiva [Xray Support Team]

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