ALM Works is an established software development company that focuses on developing best-in-class applications for Project and Portfolio Management. Our flagship product Structure for Jira is one of the most popular plugins on the Atlassian Marketplace. We have the privilege of serving over 4000 clients, many of which are among most well-known companies in the world: NASA, Google, Adobe, Intel, Sony, Disney, Netflix, Toyota, Twitter - to name just a few.
We are a small company with proven success record and big plans. We are expanding our team of passionate, tenacious, and solution-driven individuals for our growing office in Newton, MA.
We are looking for a Senior Customer Support Engineer who would bring a combination of technical and communication skills, along with a strong work ethic, advanced troubleshooting skills and desire for collaboration with customers, partners, and fellow colleagues. You will tackle a wide variety of support-related tasks including answering product related questions, troubleshooting customer issues, helping customers with solutions they build and many more. You will also be helping your colleagues with more complicated tickets - the ones that require more technical expertise as well as the ones requiring strong soft skills.
The ideal candidate must be a self-driven quick learner with good technical aptitude and a focus on the customer. The candidate should have the ability to master a complicated software product, explain sophisticated concepts in a clear language, analyze use cases and provide optimal solutions.
While the job is very hands-on and you will be working with customers directly, ability to mentor other team members would be a big plus. You will also have an opportunity to contribute to the development and the improvement of the best practices in all areas of customer service. This position could be a great starting point for someone who would like to eventually become the Head of Support.
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