Contegix is a strategic advisor for digital applications that improve the customer experience. As a Managed Service Provider, we specialize in Content Management Systems (CMS) like Drupal and WordPress, the Atlassian toolset, DevOps tools, and IT administration—all in the private or public cloud.
Contegix is looking for an experienced application and/or systems solutions consultant, DevOps expert with good experience in the Atlassian tools suite to join our growing ranks of Atlassian Engineers. As part of the Contegix Engineering Team you will be working with a wide range of customers and helping them to navigate complex business challenges and unique tools requirements. You will work alongside other Engineers on projects to make Atlassian's suite work just how customers want it to. The right person for the Atlassian Consulting Engineer role has an equal passion for technology – specifically solution design and implementation in Atlassian applications, and working directly with customers as their champion and guide navigating solutions specific to their team needs. The ideal candidate has an analytical nature, a knack for troubleshooting, and is diligent about solving problems. As an Atlassian Engineer, your responsibilities will range from tier-1 customer support, tools maintenance, and front-end customization to business analysis, solutions architecture, and comprehensive application and system administration
Responsibilities:
- Take ownership of engagements and drive performance, scalability and operational excellence on our platform, with a focus on supporting client operations.
- Full administration of the entire Atlassian suite (Jira, Jira Service Desk, Confluence, Bitbucket, etc.).
- Planning and coordinating feature improvements and upgrades around services.
- Analyzing and improving availability, efficiency, capacity, scalability, security and performance of our services.
- Developing and maintaining operations tools.
- Create and update custom JIRA workflows, post functions, conditions, and validators.
- Analyze, research, manage, and implement integrated Atlassian tools, plugins, and applications.
- Work directly with customers to provide high quality, modern technical solutions to our clients.
- Serve as the first point of contact for customers that utilize Atlassian products and will be responsible for providing excellent customer service through professional written and verbal communication with customers in various roles.
- Migrate incidents and workflows from multiple existing tools to JIRA.
- Recommend and design standard and custom JIRA workflows.
- Install, manage and support various development tools, testing tools and monitoring tools.
- Plan, evaluate, deploy, operate and maintain tools to suit the expanding user-base.
- Provide training to technical and non-technical teams to use Atlassian tools.
- Investigate, troubleshoot and fix issues related to development, applications, application servers.
- Document standard operating and technical procedures.
Qualifications:
- Minimum 2 years’ working knowledge of Linux and Windows servers.
- Minimum 2 years of customer service/customer-facing job experience. Strong customer focus experience strongly preferred.
- Minimum 1 year of Solution Architecture experience
- Minimum 1 year of experience on the Administrator/Power User level of Atlassian products (specifically JIRA) in a mid-to-large-sized organization.
- Atlassian Certification strongly preferred.
- Experience troubleshooting the Atlassian software stack or LAMP
- Familiarity with database concepts (SQL, XML, etc.)
- Knowledge of cloud platforms, environments, and APIs
- Exposure to Agile Methodologies (SCRUM, Kanban)
- Experience with Apache, Httpd and Tomcat
- Knowledge of at least one of the following languages: Java, JavaScript, or Python
- Previous interaction with Git, Subversion, etc.
- Jenkins, Hudson, Puppet, or other build automation experience preferred.
- Experience in administering the JIRA/Confluence environment, migrating people/projects from other tools to JIRA/Confluence, and customizing the environment to meet engineering needs to support the critical and demanding needs of software engineer strongly preferred.
- Strong ability to communicate effectively with both customers and team members.
- Self-starter with ability to operate in a high paced and often high visibility environment.
- Deep technical expertise and a desire to always be learning.
- Ability to deliver comprehensive documentation internally and to clients
Contegix professionals are committed to excellence. We strive to be experts in our chosen fields, and to be knowledgeable consultants who understand our clients’ needs and work creatively to leverage technology for their competitive advantage.
Visit our website for additional information www.contegix.com.
Equal Opportunity Employer
