wrong JVM version JIRA software 7.0.2 & 7.1.0 when config.bat is run

[Archipelago Helpdesk]

Hi,

I've installed JIRA software 7.0.2 & 7.1.0 on  Windows 7 and Windows 2008 R2.

(that is, installed 7.0.2 then tried the below, removed 7.0.2 and installed 7.1.0 and tried the below)

I need to connect to an existing database - upgrading production system here from 6.4.1

Install works, but when I stop_service and run config.bat from %JIRAhome%\bin\ it insists

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*******      Wrong JVM version! JIRA requires at least 1.8 to run.      *******

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This is the same error if no java is installed other than the what is in C:\Atlassian\JIRA\jre

or if I move the install to C:\Program Files\Atlassian\JIRA\jre

or if I change setenv.bat

or if I change catalina.bat

or if I change the java home in the system advanced in Windows and install a Java 8u73 and point the setenv and catalina bat's at that.

Any hints on how to make this work? I'm continuing to try suggestions from various forums.

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Here's part of the info requested

Here's from the system, figuring out how to get it during startup.

C:\>echo %JAVA_HOME%

C:\Program Files\Java\jre1.8.0_73

C:\>Java -version

java version "1.8.0_73"

Java(TM) SE Runtime Environment (build 1.8.0_73-b02)

Java HotSpot(TM) 64-Bit Server VM (build 25.73-b02, mixed mode)

C:\>for %i in (java.exe) do @echo %~$PATH:i

C:\Program Files\Java\jre1.8.0_73\bin\java.exe

Atlassian JRE is on the data drive:

D:\Atlassian\JIRA\jre\

Catalina log

19-Feb-2016 11:27:52.636 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JAVA_HOME:             D:\Atlassian\JIRA\jre

[GabrielleJ · Accepted solution]

Can you print out the java version and java locations during startup to debug where it's getting it from?

[Archipelago Helpdesk]

Answer was:

stripping out every reference to Java other than the Atlassian installed JRE then

 adding a validation query to  dbconfig.xml and restarting Jira

<validation-query>select 1</validation-query>

then ensuring licensing (due to recent switch) serial numbers were all in order was the fix.

Thanks for pointing me in the right direction.

[GabrielleJ]

Glad to have helped 

[Vectalis]

Hi, I experienced the same trouble.

For me this just the message that is misleading.

Actually as we also have a confluence instance installed on the same machine, I check the JAVA_HOME variable declared : c:\WhatEver\...\jdk.

This rang bell : I had same kind of issue with confluence installation but the message clear : "You must point to a JDK not a JRE"...

Therefore I changed the path of JAVA_HOME, accordingly in the setevn.bat for JIRA instance... Et voilà !