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will service desk 3 support email requests?

Lars Tidemann2
Lars Tidemann June 29, 2016

This question is in reference to Atlassian Documentation: JIRA Service Desk 3.0.x release notes

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Robert Dzido
Robert Dzido
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June 29, 2016

It already supports it smile

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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June 29, 2016

Yep, since version 1 - See https://confluence.atlassian.com/servicedesk023/setting-up-the-email-channel-733938689.html

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Lars Tidemann2
Lars Tidemann June 29, 2016

Will it be possible to send attachments to customer by using the Public comments?

 

Is it possible set restricions on what is sent to customers?

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Robert Dzido
Robert Dzido
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June 30, 2016

Set restrictions - yes (but requires some development skills), Send attachments - no (you may use an add-on to achieve it)

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