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This question is in reference to Atlassian Documentation: JIRA Service Desk 3.0.x release notes
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Yep, since version 1 - See https://confluence.atlassian.com/servicedesk023/setting-up-the-email-channel-733938689.html
Will it be possible to send attachments to customer by using the Public comments?
Is it possible set restricions on what is sent to customers?
Set restrictions - yes (but requires some development skills), Send attachments - no (you may use an add-on to achieve it)
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