will service desk 3 support email requests?

This question is in reference to Atlassian Documentation: JIRA Service Desk 3.0.x release notes

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2 answers

It already supports it smile

Will it be possible to send attachments to customer by using the Public comments?

 

Is it possible set restricions on what is sent to customers?

Set restrictions - yes (but requires some development skills), Send attachments - no (you may use an add-on to achieve it)

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