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why team invite email is not receiving

Asif Rehan
Asif Rehan October 2, 2022

Hi, my team member is trying to add me on Jira but I'm not receiving the invitation email.

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 3, 2022

Hi Asif,

I found only a single message sent your address recently:

2022-10-02T09:10:36.000Z e53b3a60-0200-40d5-b747-0530d642a3cd   noreply+13391b0165a7abb77609a0c49744702058dc1d413a5538182eec3468@am.atlassian.com w****************@gmail.com delivery

But this was delivered.  I would check the spam or junk mail filters to see if this was caught by one of those.  If that doesn't help, reach back out to the person that invited you and make sure they are using the exact email address for you.  If they are using a different address, please let us know what that exact address is.

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Jack Brickey
Jack Brickey
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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October 2, 2022

Hi @Asif Rehan , I assume you checked your junk/spam folders? Did your teammate verify that the invite was sent by looking under User Management? If your teammate can send you the site URL can you try to access via the link?

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