why is my field required on other transitions

[Will Wilson]

This question is in reference to Atlassian Documentation: How to make JIRA applications fields required in a workflow transition

I created a Workflow like the standard JIRA Workflow.  When an issue gets resolved, I want to require that the Resolution field is set.  I do not want to require this for other transitions.  In my Workflow, I went to the two transitions that go to Resolved, and added a Validator that made the Resolution field required.  I did not add a Validator to any other Transition.  

After that, I went to an issue and did "Start Progress" (this Transition is from Open to In Progress), and it brought up the Edit Item screen, as expected.  I made some changes, left the Resolution field unselected, and tried to save, but it showed an error that said the Resolution field is required.  I do not understand why it says the field is required.  I expected that it would only be required during one of the transitions to Resolved.  Any idea what I should do?

Will

[Joe Pitt · Accepted solution]

The resolution field is unique in that it is required anytime it is presented. You don't need a validator or field configuration to do that. It should ONLY be put on the screen presented during the transition you want it set.

[Will Wilson]

So I need the Resolution field to be on the Edit Item screen sometimes, but not always.  For example, if an issue moves from Open to In Progress, I want to show the Edit Item screen, but I do not want the Resolution field to be required.  Do I need to create 2 separate Edit Item screens?

[Nic Brough -Adaptavist-]

No.  Never put the resolution on an edit screen.

Create a new screen and use it in the transitions.

[Will Wilson]

If it's not an Edit screen, how can the user edit the field?

[Joe Pitt]

NEVER on the edit screen. It isn't a field that should be edited like other fields. It should be set during a transition. Like Nic said, put it on the transition screen. If it is displayed it is required; that is why it should only be displayed on a transition screen in the transition you want it set.

[Will Wilson]

Will I need 2 Screen Schemes?  I have 1 now, and it looks like I can only tie 3 screens to it - 1 for Create Issue, 1 for Edit Issue, and 1 for View Issue.  I think I need that Edit Issue screen to stay like it is, with no Resolution, because there are times I want to edit an issue without giving a Resolution.

So I will make a new screen called "Transition Screen", and add the Resolution field to it, but I am not sure what to do after that.  (Sorry for my ignorance, I am new to JIRA and trying to learn!)

[Joe Pitt]

The screen used in transitions aren't part of the screen scheme. I have a basic screen I use for most issues that has the resolution and comment field only. I capture the date and current user and use a post function to save them to custom fields 'Resolution Date' and 'Resolved By' for easy reference that only appear on the view screen.

[Will Wilson]

Ahh, so that screen can be separate.  Now I understand a little better.  Is "comment" a custom field?  I do not see that in my list of fields.

[Nic Brough -Adaptavist-]

You're nearly there.  There is a fourth place to use screens in JIRA - in the workflow.

You need your "resolve issue" screen to be used on any transitions that go from an "open" type status to a closed type (e.g. the resolve or close transitions).  Then, I'd strongly recommend a post-function for "set resolution to none" on transitions going from closed to open

[Joe Pitt]

The comment field is added automatically by JIRA on all transition screens

[Nic Brough -Adaptavist-]

Although it won't appear if the user does not have "comment on issues" permission.

[Chander Inguva]

Hi Will,

           What transition screen are you using on Open to In Progress transition ?

• If its Resolve Issue Screen, resolution is mandatory as it ships with JIRA. 
• If you do not want that, you can copy Resolve Issue Screen and remove Resolution field from that.

Regards

Chander

[Will Wilson]

I am using the Edit Item screen.

What is the Resolve Issue screen?  I thought there were only 3 screens: Create Issue, Edit Issue, and View Issue

[Chander Inguva]

Resolve Issue screen is a Transition Screen only seen on workflow transitions if you have added one