why i cant see approvals section in service desk issue detail?

This question is in reference to Atlassian Documentation: Setting up approvals

why i cant see approvals section in service desk issue detail? i use approval step in workflow, but i cant see the section in detail of issue, neither in customer portal;

the approval buttons doesnt appear in customer portal, but the buttons are showed in detail of issue

2 answers

It sounds like a permission problem. If you have permissions such that only the submitter can see the issue in the portal and possibly restricted approvals to not you. AFter that I would check and make sure the field is added to screens. 

thanks J. Caldwell

i finally found the problem, i dont know why but the approval configuration (in each approval step) was lost; i just reconfigure these steps in workflow and all worked again..

im not sure the reason, the only recently activity was the update of some plugins but, like i said,im not sure what happened

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,307 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot