why does "done" not show "resolved"?

[greensleevesllc NA]

In created vs. resolved gadget, only issues that have resolution = "fixed" are showing as "resolved", whereas all  issues that have resolution "done" do not show as "resolved".

[Benito Picarelli · Accepted solution]

Hi there,

If you open both tickets (one fixed and another done), are they both "resolved"? 

[Jaime S]

Hi.

JIRA considers issues as resolved when they have a resolution set. This has nothing to do with statuses.

That is why the issues with resolutions = fixed where there. This is reflected in some reports.

I advise you to either add post functions to automatically set the resolution or add a screen to the 'Close' transition (or whatever name it is), so the user always has to set a resolution on closing issues. This way, you 'done' issues will also be 'resolved'.

I hope it was helpful.

Kind regards,
Jaime Kirch da Silveira
Atlassian Cloud Support

[greensleevesllc NA]

image2015-4-23 10:57:38.png

When I look at the resolved issues in the issue navigator, I see:

image2015-4-23 10:59:17.png

Notice that only the issue that shows "Fixed" in the Resolution field is actually considered "Resolved".

[Paulo Junior]

Hi there,

That might be related to the filter you are using in the board.

Could you tell me if the board shows data for a specific project or you have set a filter to it?

Cheers,

Paulo

[greensleevesllc NA]

I have tried both. One using a filter for all issues except backlog; the other is a filter for a particular project. They both produce the same result.