why cant i create a custom field in jira

when I attempt to create a custom field for an issue in Jira, I get the screen that allows me to choose a custom field type, but when I select a type and hit "next", the system simply redirects to the main page of custom fields. Its as if it just cancels my request. Ive tried multiple browsers. Whats happening?

1 answer

This widget could not be displayed.

Hi Steve,

Have you tried enabling safe-mode in your JIRA to check if any plugin may be causing this?

I believe we'll need to investigate this taking a look at the logs to find the root cause.

Please create a ticket at https://support.atlassian.comso one of our support engineers can help you on that.

Cheers

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

286 views 5 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you