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why cant i able to login my atlassian account

it is saying that there is a trouble in logging me

1 answer

Hello @Janaki_R

Welcome to the Atlassian community!

Please, try the steps below so we can further troubleshoot why you are not being able to log in your Atlassian Account:

1 - Using an incognito mode tab in your browser, try to log in on using your Atlassian Account credentials.

2 - If you are not able to log in, click on Can't Log in?  and type your e-mail address to reset your password:

Screen Shot 2020-02-05 at 15.49.10.png

3 - Once you log in, try to access the previous page you were trying before, in case it is not the same I provided.

4 - If you still facing the same error, provide us with the screenshot of the page you are trying to access together with the error returned in the Javascript Console of your browser.

Let us know if you have any questions.

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