Welcome to the Atlassian community!
Please, try the steps below so we can further troubleshoot why you are not being able to log in your Atlassian Account:
1 - Using an incognito mode tab in your browser, try to log in on id.atlassian.com using your Atlassian Account credentials.
2 - If you are not able to log in, click on Can't Log in? and type your e-mail address to reset your password:
3 - Once you log in, try to access the previous page you were trying before, in case it is not the same I provided.
Let us know if you have any questions.
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