why am i not able to save the workflow it shows we couldn't save your changes

Prashanth Balasubramaniyan
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 22, 2024

I am not able to update the workflow, everytime an error popups saying that we couldn't save your changesScreenshot 2024-05-14 134711.png

1 answer

0 votes
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 25, 2024

Hi @Prashanth Balasubramaniyan and welcome,

please take a look to the following thread https://community.atlassian.com/t5/Jira-Service-Management/quot-We-couldn-t-save-your-changes-quot-when-saving-workflow-in/qaq-p/1341509 and follow these steps in order to retrieve more information about your issue at workflow level:

1. Open your browser's Developer Tools

2. Open the Console tab

3. Attempt to Save

4. Note the error- Likely it will be an error from the FETCH request to resource /workflow

5. Check the Network tab for the request that errored, the Response tab will have a JSON encoded error message, and a GUID for the offending object in the workflow

6. In the Headers tab of the request, under RequestPayload, drill down through workflowUpdates, 0:,  transitions

7. Find the transition with the GUID from the error, this is the transition that needs to be changed

Hope this helps,

Fabio

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events