why am i not able to save the workflow it shows we couldn't save your changes

Prashanth Balasubramaniyan
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May 22, 2024

I am not able to update the workflow, everytime an error popups saying that we couldn't save your changesScreenshot 2024-05-14 134711.png

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Fabio Racobaldo _Herzum_
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May 25, 2024

Hi @Prashanth Balasubramaniyan and welcome,

please take a look to the following thread https://community.atlassian.com/t5/Jira-Service-Management/quot-We-couldn-t-save-your-changes-quot-when-saving-workflow-in/qaq-p/1341509 and follow these steps in order to retrieve more information about your issue at workflow level:

1. Open your browser's Developer Tools

2. Open the Console tab

3. Attempt to Save

4. Note the error- Likely it will be an error from the FETCH request to resource /workflow

5. Check the Network tab for the request that errored, the Response tab will have a JSON encoded error message, and a GUID for the offending object in the workflow

6. In the Headers tab of the request, under RequestPayload, drill down through workflowUpdates, 0:,  transitions

7. Find the transition with the GUID from the error, this is the transition that needs to be changed

Hope this helps,

Fabio

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