where does incoming email pick up the reporter

 

2 answers

0 vote

It examines the email sender and tries to match it to an existing user.

0 vote

Hi Thomas,

If the email in the From field any received messages does match the address associated with that of an existing JIRA user, this person will be the reporter of the issue. If that email address is not associated with an existing JIRA user, there are two alternatives:

  • You can select the option “Create Users” if you want JIRA to create new user accounts from any received email messages whose “From:” field contains an address that does not match one associated with an existing JIRA user account.
  • You can also specify the username of a default reporter, which will be used if the email address in the From: field of any received messages does not match the address associated with that of an existing JIRA user.

Please see Creating Issues through email for more details.

Hope this helps.

 

Cheers,

Clarissa.

 

 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Service Desk

Wy are we still using email for Service Desk workflows?

...attest to the experience of an urgent approval that gets lost in the boss’s inbox and requires that special “Please Approve” email or text message. In an age where we have distributed teams...

114 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you