when was the ticket assigned to someone

Charlie-Anne Schonken July 27, 2015

How can I configure a issue filter to show WHEN a ticket WAS assigned to someone?

Example: Tickets are assigned to Internal QA in workflow, who in turn pass or fail the job, and then the job is assigned for rework, or live deployment.  I now want to see which QA person had it, and when.

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2 votes
Jobin Kuruvilla [Adaptavist]
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July 27, 2015

You can only do it if you capture those details in custom fields. For example, you can have 2 custom fields, QA assignee, QA date and then set those fields in the workflow post function when the ticket reaches (or leaves) QA state.

Jobin Kuruvilla [Adaptavist]
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July 27, 2015

Note that you can search for issues that reached a state during a specific time period or transitions that were done specific individuals using JQL. Not sure if that is what you are looking for by doing this exercise.

Charlie-Anne Schonken July 27, 2015

this will do - how?

Jobin Kuruvilla [Adaptavist]
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July 28, 2015

JQL will be something like this: status changed from ABC to XYZ by jobin after -1w

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