when was the ticket assigned to someone

How can I configure a issue filter to show WHEN a ticket WAS assigned to someone?

Example: Tickets are assigned to Internal QA in workflow, who in turn pass or fail the job, and then the job is assigned for rework, or live deployment.  I now want to see which QA person had it, and when.

1 answer

2 votes

You can only do it if you capture those details in custom fields. For example, you can have 2 custom fields, QA assignee, QA date and then set those fields in the workflow post function when the ticket reaches (or leaves) QA state.

Note that you can search for issues that reached a state during a specific time period or transitions that were done specific individuals using JQL. Not sure if that is what you are looking for by doing this exercise.

JQL will be something like this: status changed from ABC to XYZ by jobin after -1w

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

187 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you