when was the ticket assigned to someone

How can I configure a issue filter to show WHEN a ticket WAS assigned to someone?

Example: Tickets are assigned to Internal QA in workflow, who in turn pass or fail the job, and then the job is assigned for rework, or live deployment.  I now want to see which QA person had it, and when.

1 answer

2 votes

You can only do it if you capture those details in custom fields. For example, you can have 2 custom fields, QA assignee, QA date and then set those fields in the workflow post function when the ticket reaches (or leaves) QA state.

Note that you can search for issues that reached a state during a specific time period or transitions that were done specific individuals using JQL. Not sure if that is what you are looking for by doing this exercise.

this will do - how?

JQL will be something like this: status changed from ABC to XYZ by jobin after -1w

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