when I try and log in as a user it gives me an error message

when I try and log in as a user it gives me an error message

An error occurred while trying to log in as ...... 

Can you advise please.

Also, how do I set users, both from a customer and supplier perspective to only see tickets assigned to them and not have a view of other internal tickets.  both customers and suppliers will be involved in different tickets and different projects.

1 answer

Hello Beverly!

Regarding the login error, I would recommend you to reach for the cloud support team to find out exactly what is happening.

Now, about your other questions, you can either use JIRA Service Desk and put your customers/suppliers as Service Desk Customer or have them as regular JIRA users but configure an issue-level security scheme to allow these users to only see issues assigned to them.

 

Cheers!
Teilor

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,223 views 14 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot