when I share an issue, the from field in the email is my name, but the mailto is the notification email

we use jira 6.1.1

when I mention someone in a comment in an issue, the from field in the email is my name, but the mailto is the project's notification email.

this means a reply to this email is sent to the project's notification email.

but I want the reply to be sent to me.

can anyone tell me how I can change this so that the mailto is the name & address of the person who initiated the mention email ?

ps a similar problem occurrs when I share an issue. in that case, the mailto is filled with some admin emailaddress.

thanks!

2 answers

1 accepted

0 votes
Accepted answer

Based on this answers/issues this does not seems to be possible:

https://answers.atlassian.com/questions/59974/reply-to-jira-instead-of-the-actual-user

https://jira.atlassian.com/browse/JRA-15689

It still may be possible you use some add-on like JEMH

Inclusion of related issue content (ala Share Issue) hasn't been added to AdHoc notifications yet, I logged https://thepluginpeople.atlassian.net/browse/JEMH-2260and will add this as a checkbox in the future.

thanks, Boris. I've opened & read these links/pages. Maybe we should indeed minimze communication via email and maximize central communication, i.e. via comments : https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

Glad to hear that info helped, would you accept and/or upvote my answer

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,656 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you