when I clone an issue I do not want reporter populated

I clone issues from the Service Desk to the Agile Project and I do not want the Customer who initially reported the Service Desk issue to be the REPORTER on the Agile issue, how do I avoid the auto-population of the REPORTER in the cloned issue without the manual intervention of changing reporter on Service Desk issue and then changing back once issue is cloned?

1 answer

1 accepted

1 vote

I'm afraid not.  The standard "clone" function in JIRA clones everything, verbatim.  There's no functions to do selective cloning without addons.  The ones I'm familiar with cannot be used on Cloud, and I don't think there are any Connect addons that could help yet either.

Thank for being so prompt in replying Nic! I do appreciate it!

Sorry it's not what you wanted to hear :-(

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

Mission-critical battery manufacturer fulfills FAA software requirements with Commit Policy Plugin

EaglePicher Technologies is a leading manufacturer of battery systems for diverse industries like defense, aviation, space or medical. As they operate in highly regulated industries, keeping a clear ...

181 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you