we are using Jira also as a customer Interface.
However we would like to "hide" our top-developer names from the customers if such a Support ticket is assigned to them.
New Rule for Assignees field:
Hide "Assignees" to users in group "Customers" if Assignee is in (name1, name2, name3)
Ideally you would even be able to configure a place-holder that is shown
Hide "Assignees" to users in group "Customers" if Assignee is in (name1, name2, name3), Show "Development" instead.
Thank you for your help or possible ideas. I just purchased an unlimited license for your product ... maybe you could do this as a courtesy update. We have just updated to Jira 6.0.8
Thanks for being a customer! This is a well-documented issue; however, there isn't a simple solution. Please refer to JRA-1330.
There is a third-party plugin for JIRA that you could evaluate, it should be able to meet your needs. https://marketplace.atlassian.com/plugins/com.quisapps.jira.jfs
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
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