we would like to "hide" our top-developer names from the customers if such a Support ticket is assigned to them

Hi,

we are using Jira also as a customer Interface.
However we would like to "hide" our top-developer names from the customers if such a Support ticket is assigned to them.

New Rule for Assignees field:
Hide "Assignees" to users in group "Customers" if Assignee is in (name1, name2, name3)

Ideally you would even be able to configure a place-holder that is shown
Hide "Assignees" to users in group "Customers" if Assignee is in (name1, name2, name3), Show "Development" instead.

Thank you for your help or possible ideas. I just purchased an unlimited license for your product ... maybe you could do this as a courtesy update. We have just updated to Jira 6.0.8

Thank you

br
Michael

2 answers

0 votes
Dave Meyer Atlassian Team Oct 06, 2013

Hi Michael,

Thanks for being a customer! This is a well-documented issue; however, there isn't a simple solution. Please refer to JRA-1330.

There is a third-party plugin for JIRA that you could evaluate, it should be able to meet your needs. https://marketplace.atlassian.com/plugins/com.quisapps.jira.jfs

Cheers,

Dave

Hi Dave, we have actually purchased the quisapps .... but it is quite limited in what it can do.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,739 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot