we did not get on our service desk emails from our Jira Software account

[Alicia Perez]

Hi,

We are using JIRA service desk allowing email notifications.

We would like to accept emails from our JIRA software email account.

That is to say, if I assign a ticker to JIRA Service desk support from JIRA Software that it appears on the queue

It seems emais from JIRA does not considere such as correct tickets

BR

[Jack Brickey]

Alicia,

i'm unclear exactly how these tickets are getting created. However, if you have enabled ticket creation via email and the email you are sending the issue to aligns with the projects email address then tickets should be created and if they are created they will show up in the queue(s). So some follow up questions to hopefully get to the final answer...

Are tickets getting created? If so, and you are not seeing them in the desired queue can you provide the details of the queue? If the tickets are not being created can you provide more details on the creation method? What do you mean you are assigning a ticket to JSD from JSW?