• Community
  • Products
  • Jira
  • Questions
  • we currently review a lot of HTML formatted emails but they are showing as text in the help desk, how can i set it to keep the HTML format when the issue is created?

we currently review a lot of HTML formatted emails but they are showing as text in the help desk, how can i set it to keep the HTML format when the issue is created?

This question is in reference to Atlassian Documentation: Receiving requests by email

Ask your question here...

2 answers

0 vote
Steven Behnke Community Champion Jan 20, 2016

I don't understand. You want the HTML to display in the Description box?

Hi Steven,

Sorry if I haven't been clear - Yes we would like to be able to see HTML emails in the description.

We currently receive IT requests using a request form which is emailed to our support account and displays in the HTML format, when this creates the issue in our service desk it loses the HTML format and shows as plain text which makes it really hard to read the information they have added.

If you need any more information please let me know.

Thanks

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

Meet the AUG leaders of Northern Virginia

@Rachel Wright (Jira Genie), @Billy Poggi (AUG NOVA, DC), and @Dana Jansen (Confluence Queen) are just some of the folks that lead one of the world's most active Atlassian User Group (AUG)....

158 views 5 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you