want to add jira to my account

Am trying to work through this ridiculous procedure to add Jira to my account and i'm shocked at how difficult you guys are making to for me to give you more money. I've been told to do this:

Raise a ticket in our support site to request for this. Make sure to state that you have completed the above procedures.

Support will create backups of your instance's users and groups.

Support will then place the instance for destruction.

Once this has been completed, support will request the user to re-create the instance through his My Atlassian account. Make sure that you choose JIRA and Confluence.

Report back to support that the instance has been created.

Support would then perform the import of your users and groups (created in Step 2) to the new instance, and some tweakings may also be done.

So I have done my part - please do yours - I WANT TO KEEP XITECHNOLOGIES.ATLASSIAN.COM

1 answer

0 vote

This isn't Atlassian support, this is the community of users. We can't do anything with your OnDemand installation, and we can't really give you much help unless you can tell us exactly what you're trying to do and where the problem is.

It sounds like you're asking for some non-standard process here though, so I'm not surprised it's more complex than "add Jira to account"

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

653 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you