usuario superadmin

I want to test JIRA SERVICE DESK to improve in my company.

I Would like configure connection LDAP with internal directory but my user has role Administrator and I can't change tu SYSADMIN. How I can do it?

In trial version is not possible?


3 answers

1 vote


Just to complement Nic's answer above, please find below the restricted functions in Atlassian Cloud Applications.



0 votes

You cannot (yet) connect a Cloud installation to LDAP.  

Also, you won't get system-admin rights on Cloud, those are reserved for Atlassian support only.

If you must have LDAP, you will need to migrate to Server version (or move to a Server version provided by a hosting company who will support LDAP - plenty of partners/experts do this, including my lot)

Hi Daniel,
here you can try JIRA with ServiceDesk without the Atlassian on Demand limitations 30 days for free.


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