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users can not add watchers to Service Desk tickets

BlackDuckSoftware
BlackDuckSoftware March 6, 2017

It appears they have the correct permissions, but users can not add watchers or edit the tickets.  

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QuentinB
QuentinB
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March 6, 2017

You should verify that

  • user are agent for the Service Desk Projet (in project role)
  • user are licenced for JIRA Service Desk (user in group jira-servicedesk-users)
  • user are in the role for *Manage Watchers* in permission scheme in your project

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