users can not add watchers to Service Desk tickets

It appears they have the correct permissions, but users can not add watchers or edit the tickets.  

1 answer

This widget could not be displayed.

You should verify that

  • user are agent for the Service Desk Projet (in project role)
  • user are licenced for JIRA Service Desk (user in group jira-servicedesk-users)
  • user are in the role for *Manage Watchers* in permission scheme in your project

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

300 views 1 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you