To add comments to an issue, the user must have both of the following permissions for the issue's relevant project:
If the user is just a customer he will need only Add Comments permission.
Also, please note that if these users are customers (with no JIRA access) then they will only be able to comment issues they reported and the ones they were addedd as participants.
Thanks and regards,
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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