To add comments to an issue, the user must have both of the following permissions for the issue's relevant project:
If the user is just a customer he will need only Add Comments permission.
Also, please note that if these users are customers (with no JIRA access) then they will only be able to comment issues they reported and the ones they were addedd as participants.
Thanks and regards,
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG