userpicker (singleuser) does not autocomplete


I have a custom userpicker (singleuser) field on the create screen for an issue but it does not autocomplete.  I increased the size of the jira.ajax.autocomplete.userpicker.limit to a large number and restarted the service to no effect.

When I fill-in the field in the create issue screen, I get this message in the log:

2014-11-26 11:09:09,633 http-bio-8080-exec-22 WARN _ibuRequestor 609x472x1 6pg803 /rest/go2group/1.0/users/pickerbygroup [] customfield_10313 was not found in the properties file


Any ideas?

2 answers

1 accepted

This widget could not be displayed.


This error you're getting into the logs seems to be related to a 3rd party plugin from go2group. Have you tried to disable the plugin and see if works? In addition, you might want to check if the user affected by this issue has browse users permission on the Global Permissions page.





This widget could not be displayed.

Hi Luciano,

Yes, you are right.  Disabling the add-on worked.  Problem is that I need this add-on.  How do I go about reporting the issue to the specific add-on vendor?  I have other scenarios where I needed support for a specific addon (not this case) but could not get in touch with the vendor.  What is the procedure?


George, for paid addons the vendor usually offers support. You can check their support information by going to Atlassian Marketplace website. Please find below the Go2Group vendor contact info. Hope it helps! Cheers L.F

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

565 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you