user receive same mail repeatedly in jira

about jira email notification i would lke to ask :

when set a single mail,the user can receive the mail normally.

but when set a mail group,if one user of the group cannot receive the mail for some reason,

others will receive same mail repeatedly,please tell me why?

3 answers

1 accepted

Accepted Answer
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As long as some users are getting the mails, JIRA is sending it for sure. Must be an issue at the user's end!

take a look at thie KB article on duplicate emails, https://confluence.atlassian.com/x/sY4fD

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