I want to configure the sla in a service desk just for the issues a service desk customers has created. But the filter for membersOf(service-desk-customers) does not work.
Is it possible to handle sla just for these kind of issues so I can differ between the internal and external issues?
Note: I don't have created a service desk customers group by myself. I created a test-customer for my service-desk and this user is listed in a "Service Desk Customers" group (i think this group was created automatically). But I don't find this group in the filter options and also not in the global-group-settings. Do I have to create this group by myseld?
Thanks for some help!
I can't anser my own question or add an comment:
thanks for your reply. I just wanted to post the same solution.
My jql is
issuetype = Incident AND created >= startofday("+9h") AND created <= startofday("+16h") AND reporter not in (membersOf(jira-users))
Ah, it's not a real group, because the customers are not considered to be actual "users". The only way to test for a user being a customer or not is to check if they are a proper user or not - i.e. "not a member of jira-users"
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