When receiving emails from JIRA when a change/work has been started on a issue the user working on this is coming up as 'null'
"Work on AETBP-2 started by null."
Is there any reason why this appearing instead of the users names?
Have you modified your mail templates? This can be potentially the root cause of the issue here and if so, please revert to the original ones. Other possibility would be any inconsistency on how the username values are stored on the database, in case it is not affecting all users.
I would also recommend you to open a support ticket at Atlassian Support Portal in case my suggestions above do not apply to your case, for a deep investigation of the problem.
-- Arthur Gonçalves
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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