use a custom field for incoming email handler in jira


I need to use incoming email a lot for a larger website. This website is divided into Divisions. Each division has his own developer.

I have 1 emailadress for incoming issues. I would be great if the topic line could something like 'TV' and that the issue is automatically assigned to the 'TV' division developer.

I have 6 divisions, so it's needs to match with that. If it does not match, it should be assigned to the Project Admin.

Is this possible and where to begin? (the email handler works already, except for the divisions)


EDIT: Instead of a custom field for the divisions I can also use the Components. That might be easier..

2 answers

1 accepted

Hi, thanks! It looks as this is only for the Download version. And I have the onDemand version.

Are there similar things for OnDemand?

0 vote
Joe Wai Tye Atlassian Team Sep 16, 2013

Hi there,

I think this might be able to help you achieve your requirements : JEMH For JIRA. The reason I said this is due to this documentation page for the plugin - Project mapping (group)

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

92 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you