upgrades problems with jira and confluence not talking to each other


I just upgrade confluence from 3.4.6 to 3.5.17 and jira from 4.2.2 to 4.3, after upgrade the application link, and I tried to open a page in confluence with retrieving jira issues Macro, it shows internal server error with the following log, any ideas? thanks

[500ErrorPage.jsp] Exception caught in 500 page "0:0:0:0:0:0:0:1" does not represent a valid IP address.
com.atlassian.security.auth.trustedapps.IPAddressFormatException: "0:0:0:0:0:0:0:1" does not represent a valid IP address.
at com.atlassian.security.auth.trustedapps.DefaultIPMatcher.parsePatternString(DefaultIPMatcher.java:77)
at com.atlassian.security.auth.trustedapps.DefaultIPMatcher.toAddress(DefaultIPMatcher.java:132)

2 answers

1 accepted

Accepted Answer
0 votes

Thanks, Rodrigo. It's the problem IP address and proxy issue. I have already redo the app links and bypassed proxy, it works. Thanks.

0 votes

Hello Sherry,

From the error message, it seems that the problem is the IP address. I believe the best is to delete and redo the app links connection between Confluence and JIRA and double check the URL for both applications.

If the problem persists, you may want to open a ticket for Atlassian support at https://support.atlassian.com and they can help you on this matter. :)

Hope that helps!



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

23,724 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you