upgrade jira from 4.2.2 to 4.4.4, error happened when try to create comment via e-mail (using JEMH plugin 0.9.9)

SherryX
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January 19, 2012

After upgrade jira from 4.2.2 to 4.4.4, I created an issue from e-mail (using JEMH plugin 0.9.9) successfully, then try to create a comment using the e-mail (I changed the subject in the e-mail to include issue key):

@reporter=ttswjx
@project=TEST1
@Email Address=sherry@test1.com 
@Additional test cases=test cases 1234

*** --Jira Dev-- Created via the Support web page ***update and comment

I got the following error:

An error occurred whilst rendering this message. Please contact the administrators, and inform them of this bug. Details: ------- org.apache.velocity.exception.MethodInvocationException: Invocation of method 'diff' in class com.atlassian.jira.mail.DiffUtils threw exception class com.atlassian.jira.util.dbc.Assertions$NullArgumentException : copy should not be null! at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:251) at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:175) at org.apache.velocity.runtime.parser.node.ASTReference.render(ASTReference.java:220) at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:55) at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:70) at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:55) at org.apache.velocity.runtime.directive.Foreach.render(Foreach.java:166) at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:114) at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:55) at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:70) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:230) at org.apache.velocity.runtime.directive.Parse.render(Parse.java:181) at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:114) at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:55) at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:70) at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:230) at org.apache.velocity.app.VelocityEngine.evaluate(VelocityEngine.java:300) at org.apache.velocity.app.VelocityEngine.evaluate(VelocityEngine.java:202) at com.atlassian.velocity.DefaultVelocityManager.getEncodedBodyForContent(DefaultVelocityManager.java:143) at com.atlassian.jira.mail.MailingListCompiler$1.processRecipient(MailingListCompiler.java:296) at com.atlassian.jira.mail.NotificationRecipientProcessor.process(NotificationRecipientProcessor.java:39) at com.atlassian.jira.mail.MailingListCompiler.addMailsToQueue(MailingListCompiler.java:318) at com.atlassian.jira.mail.MailingListCompiler.access$400(MailingListCompiler.java:42) at com.atlassian.jira.mail.MailingListCompiler$NotificationCompiler.addEmailsToQueue(MailingListCompiler.java:463) at com.atlassian.jira.mail.MailingListCompiler$NotificationCompiler.sendLists(MailingListCompiler.java:433) at com.atlassian.jira.mail.MailingListCompiler$NotificationCompiler.sendForEvent(MailingListCompiler.java:386) at com.atlassian.jira.mail.MailingListCompiler.sendLists(MailingListCompiler.java:135) at com.atlassian.jira.mail.IssueMailQueueItem.send(IssueMailQueueItem.java:152) at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66) at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:23) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:60) at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:47) at org.quartz.core.JobRunShell.run(JobRunShell.java:195) at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)

2 answers

1 accepted

1 vote
Answer accepted
Andy Brook [Plugin People]
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April 18, 2012

I have seen bug reports around DiffUtils but have never been able to reproduce. On the side, you cannot mix subject and boxy Directives as an election is called between processors, the one that finds the most directives WINS!

SherryX
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April 23, 2012

thanks for your information. I put more fields in the e-mail, eg. Priority, issueType, etc. and it works now.

0 votes
George Papageorgiou May 21, 2012

thanks

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