unable to install jira 5.0.4

I'm trying to install jira, but everything I launch the installer I get an error:

internal error occured - error code 34

the log file shows:

Started executable C:\Users\a\Desktop\atlassian-jira-5.0.4-x64.exe at Thu May 17 16:10:01 2012

number of sections: 5

size of optional headers: 240

resSectionTableStart: 664

rawDataSize: 40960, rawDataOffset: 138752

change working directory to C:\Users\a\Desktop

single instance mode

semaphore name c:_users_a_desktop_atlassian-jira-5.0.4-x64.exe, code 0, value 000000000000006C

Init done

Starting work

number of sections: 5

size of optional headers: 240

resSectionTableStart: 664

rawDataSize: 40960, rawDataOffset: 138752

starting at 179712

verifying integrity length 163780168

ERROR: check ReadFile failed 0 183 163262771

I tried downloading the installer 5 times, on different computers but I get the same error with all

1 answer

0 vote
Janet Albion Atlassian Team Jun 19, 2012

Hi there,

I think you need to configure the device manually as per Microsoft KB http://support.microsoft.com/kb/310123

On a side note, have you tried downloading the archived JIRA?

All the best.

-Janet

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