unable to create Crucible reviews through Jira

So, we've linked some projects in Jira to crucible. When I access an issue in jira, there's a source tab. From there we can create crucible reviews. However, this seems to work for most issues, but not all. There are some issues when you click on the source link you get this message: No related source found.

From Crucible standpoint: when you mouse over the issue with that problem, you get this message: Issue not found.

I've restarted the crucible (fecru) and the Jira service (they are both residing on the same server).

Please advise on how to troubleshoot this.

Thanks a bunch!

2 answers

1 accepted

We've upgraded to the latest version of Crucible. Everything seems to go smoothly now. Thank you all for your answers.

0 votes

Hello Francesca,

Could you inform us the version of both your applications?

Also, have you check if the application link is created on both sides as well? Please take a look at the following page, which I believe might be realted to this issue you've been experiencing.


Hello Benito,

Yes there's an application link on both sides. I've even re-created the link. Jira version is: 5.0.3. Crucible/fisheye version is 2.8.2 I think. I'm not sure where to check the version for Crucible/fisheye from the GUI.

Thank you

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,169 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot