unable to act as admin on JIRA

JIRA is integrated with Crowd which is linked to LDAP at our end. We are facing an issue where JIRA users are trying to access the admin credentials and are kicked out from their session and unable to login again.

 

We identified that users are sychronised from Crowd with all groups and when any user trying to access admin priviledge , something trigger to delete all synch groups for the user which vanishes from the user management tab for the respective user.

 

Only Default JIRA-admin can access it without any issue

1 answer

After long analysis , I am able to figure out the reason behind an issue

There is option in the crowd for each application to check or uncheck the box for "Lower Case Output" (Convert all users and groups to lower case when passing the data to the application.This can be used to achieve case insensitivity for applications when underlying directories contain mixed-cased data"

 

I have to uncheck this box for my issue to get resolve but this is very tedious and weird behaviour. No proper handling and error message are displayed and the groups were disappearing when admin functionality was accessed.

 

I would like to give suggestion to handle this above scenario in code rather than making people to waste their full time to figure out the unlikely cause

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 16, 2018 in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

78 views 0 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you