This question is in reference to Atlassian Documentation: Manage users and groups
Could not invite some customers... User not found.
This user was an agent, but have deactivated them and unassigned them from all tickets.
Hi @Warren Goldman,
Once a user is deactivated, he can't no longer access the system and moreover can't be even a customer.
If you want that user to act as a customer, you need to reactivate his account and to remove him as an agent from your service desk project:
Note that removing an agent from your project does not revoke the agent's license. To free up an agent license, your administrator will need to proceed to > User management and remove the agent's JIRA Service Desk application access.
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