troubleshoot email issue

I have some custom code that shoots off an email from time to time.  It's worked without issue for some time.  What's strange is it worked just fine earlier today as well, and no code has been modified in quite some time.  The email shows up in the queue (pic below) and according to the email log, it looks like it sent fine, but it never makes it to my inbox.  I'm at a loss as to how to troubleshoot this.  Any leads?  The obvious first lead is to verify it's going to the correct email address.  I verified it is.

Evidence that email goes to queue:

Capture.PNG

Email log of this coming out of queue. (If I grabbed a bit too much of the error log, my apologies):

2015-01-14 14:34:44,855 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' ServiceRunner Mail Queue Service 250 2.0.0 1rwnf9gedr-1 Message accepted for delivery
2015-01-14 14:34:44,855 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' ServiceRunner Mail Queue Service QUIT
2015-01-14 14:34:44,855 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' ServiceRunner Mail Queue Service 221 2.0.0 rnosmtp01.igt.com Closing connection
2015-01-14 14:34:44,855 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' ServiceRunner Mail Queue Service Message was sent with Message-Id <1741274607.6.1421274884476.JavaMail.svc-jiradev@RNOD-JIRA01>
2015-01-14 14:35:53,882 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa Getting session
2015-01-14 14:35:53,882 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa Debug messages from JavaMail session initialization will not appear in this log. These messages are sent to standard out.
2015-01-14 14:35:53,882 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa Session providers: [[javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc], javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc]]]
2015-01-14 14:35:53,882 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa Session addressMap: [{rfc822=smtp}]
2015-01-14 14:35:53,882 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa Getting transport for protocol [smtp]
2015-01-14 14:35:53,882 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]
2015-01-14 14:35:53,882 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa Got transport: [smtp:]. Connecting
2015-01-14 14:35:53,913 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa DEBUG SMTP: useEhlo true, useAuth false
2015-01-14 14:35:53,913 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa DEBUG SMTP: trying to connect to host "smtp.igt.com", port 25, isSSL false
2015-01-14 14:35:53,960 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa 220 lassmtp01.igt.com ESMTP Wed, 14 Jan 2015 14:35:58 -0800
2015-01-14 14:35:53,960 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa DEBUG SMTP: connected to host "smtp.igt.com", port: 25
2015-01-14 14:35:53,976 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa EHLO RNOD-JIRA01.is.ad.igt.com
2015-01-14 14:35:53,992 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa 250-lassmtp01.igt.com Hello rnod-jira01.is.ad.igt.com [10.210.44.18], pleased to meet you
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-8BITMIME
250 STARTTLS
2015-01-14 14:35:53,992 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa DEBUG SMTP: Found extension "ENHANCEDSTATUSCODES", arg ""
2015-01-14 14:35:53,992 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa DEBUG SMTP: Found extension "PIPELINING", arg ""
2015-01-14 14:35:53,992 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa DEBUG SMTP: Found extension "8BITMIME", arg ""
2015-01-14 14:35:53,992 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa DEBUG SMTP: Found extension "STARTTLS", arg ""
2015-01-14 14:35:53,992 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa Sending message
2015-01-14 14:35:53,992 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa DEBUG SMTP: use8bit false
2015-01-14 14:35:53,992 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa MAIL FROM:<Ignite.Jira@IGT.com>
2015-01-14 14:35:54,023 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa 250 2.1.0 Sender ok
2015-01-14 14:35:54,023 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa RCPT TO:<tanner.wortham@igt.com>
2015-01-14 14:35:54,039 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa 250 2.1.5 Recipient ok
2015-01-14 14:35:54,039 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa DEBUG SMTP: Verified Addresses
2015-01-14 14:35:54,039 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa DEBUG SMTP: tanner.wortham@igt.com
2015-01-14 14:35:54,039 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa DATA
2015-01-14 14:35:54,086 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa 354 Enter mail, end with "." on a line by itself
2015-01-14 14:35:54,086 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa Date: Wed, 14 Jan 2015 14:35:53 -0800 (PST)
From: Ignite.Jira@IGT.com
To: tanner.wortham@igt.com
Message-ID: <1939792528.7.1421274954086.JavaMail.svc-jiradev@RNOD-JIRA01>
Subject: [JIRA DEV -- IGNORE!!!] PROS Hook Report
MIME-Version: 1.0
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: quoted-printable
Precedence: bulk
Auto-Submitted: auto-generated
X-JIRA-FingerPrint: a8c85180046628b71c0872e5ed50f9bc

[email body]

2015-01-14 14:35:54,086 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa : [email body text]
.
2015-01-14 14:35:54,432 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa 250 2.0.0 1rg889jvsf-1 Message accepted for delivery
2015-01-14 14:35:54,432 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa QUIT
2015-01-14 14:35:54,463 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa 221 2.0.0 lassmtp01.igt.com Closing connection
2015-01-14 14:35:54,463 DEBUG [IGT Exchange Server] Sending mailitem To='tanner.wortham@igt.com' Subject='PROS Hook Report' From='Ignite.Jira@IGT.com' FromName='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' worthar 875x2058x1 h62rsb 10.214.250.46 /secure/admin/MailQueueAdmin.jspa Message was sent with Message-Id <1939792528.7.1421274954086.JavaMail.svc-jiradev@RNOD-JIRA01>

1 answer

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