Hello,

First of all, I want to thank you for this nice plugin.

We just bought it and we have a little problem, after the first survey (on a ticket) is sent at any new update (on that ticket) is sending another survey. How i can configure the plugin to send only one survey per ticket?

I am looking forward to hearing the good news from you,

 

1 answer

Hello,

I'm not sure about which plugin you are talking, but in any case, having a look to the "Notification Scheme" used in your project should probably help you.

 

i`m talking about:

Customer Satisfaction Survey for JIRA

we didn't find anything on Notification Scheme sad.

Can you help me please?

Hello,

sorry, I don't have any insight on how to solve this issue, you should probably contact the plugin editor for help if nobody else answers here :-/

(answers.atlassian.com is a general community board about Atlassian tools & plugins)

 

Hi,

I cant find any contacts of the plugin editor sad. Thank you for your help!

You could try using the info here : https://marketplace.atlassian.com/vendors/1211771

There is an e-mail & a website (but no support platform)

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