I have been on holiday and our trial has expired.

We definitely want to purchase the product  - is there any way of retrieving the projects created?

Best regards,


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Atlassian don't delete the data at the end of the trial, it persists for a while (several months I think).  Get a new licence and you'll get access to your data (Even if it's a new trial, rather than a purchase)

I'd try nipping into your account and seeing if you have the option to extend the trial - that will get you immediate access.  Then you can go through the paperwork for purchase, and when you've paid that, it'll be the full system.

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I suggest you to take a look on our evaluation policy for Cloud. Please refer the URL below.




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