tranferencia de TICKET

Fernando Grahl Café
I'm New Here
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October 23, 2024

Pessoal, boa tarde!

Sou novo na comunidade e tenho uma dúvida, o usuario abre um ticket ex: no suporte Infra,  o suporte infra indentifica que esse ticket na verdade é da aerea de desenvolvimento, como faço pra tranferir esse ticket pra outro grupo de atendimento do ticket, no momento não achei essa função.

 

 

1 answer

1 vote
Samuel Gatica (ServiceRocket)
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 23, 2024

Hi @Fernando Grahl Café 

Welcome to the community!

You should see this "Move" button on the issue view screen.

move.png

In order to move an issue, you need to have a "Move Issues" permission. Please check this from project -> settings -> permissions.

 

Best regards

Sam

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