track my @mentions effectively

[Gudni Gylfason]

I am running the IT service for my company through Jira. All employee support and contractor system development is run through 27 projects. This is alot to oversee and we use @mentions to highlight direct questions. It is however not hard to miss these in the flood of notifacations.

I use a JQL string that lets me know if I have been @mentioned: (summary ~ currentUser() OR description ~ currentUser() OR comment ~ currentUser()) AND updatedDate >= -7d

This is limited to the fact that it highlights any issue beeing updated in the last 7 days that has me @mentioned even though the @mention took place long before.

Is there any JQL string or gadet that can help me narrow down to just my @mentions in the time frame that I m looking at?

[Zul NS _Atlassian_ · Accepted solution]

Not aware of default JIRA ability to search comments by its date. But I found some plugins that has such features

• Script Runner JQL search - https://jamieechlin.atlassian.net/wiki/display/GRV/Scripted+JQL+Functions#ScriptedJQLFunctions-Comments
• JQL Tricks plugin - http://www.j-tricks.com/jqlt-usage.html

[Gudni Gylfason]

Ok thank you! do you know if this is on any roadmap or asked for by other users?

[Zul NS _Atlassian_]

Open improvement request specific to your requirement can be seen in https://jira.atlassian.com/browse/JRA-35765:)

[Gudni Gylfason]

Thanks I will follow this!

[Fraser Hardy]

I was having the same problem but have now found a workaround using ToDoist (as i already used this for tracking simple tasks). I setup a filter on Gmail to check for "mentioned you", this then auto forwards these emails to a ToDoist project so I now have a task for each mention for me to action. 

Its quite simplistic at the moment but does the job. I'm planning to build a better process for this with some smarter parsing of the email notifications. 

[Alma G]

Good tip but UX is ruined on so many levels when they send @mentins only when mentioning done first time. Why would we have further mentions than at all? 

[Tai Pham]

This such feature would be really helpful. Currently, the only tool is the assignee but a lot of time people just mention someone in the comment but forgot to change the assignee.

Looking forward to having this filter enabled in Jira.