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token is either expired or not valid

Secret Sales Sy
Secret Sales Systems Admin September 8, 2016

I have invitred a user to JIRA service desk and he keeps getting 'Token is either expired or not valid' when he tries to access jira

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Yanyan Zinchan
Yanyan Zinchan April 5, 2019

Yes feedback me

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Secret Sales Sy
Secret Sales Systems Admin September 8, 2016

Yes he is a developer and has access to JIRA and confluence but it is the first time he attempts to use JIRA service desk

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crochaju
crochaju
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September 8, 2016

Have this user ever tried JIRA before?

This is actually a bug being tracked here:

https://jira.atlassian.com/browse/JSD-3589

have a look!

Cheers

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