this user does not exist.

Mark Rowlands August 12, 2019

Jira V8. I have user from active directory. when I try and assign anything to him I get "user does not exist" emphatically does ;-) 

exported jira and took a look at entities :- 

3757235: <AuditChangedValue id="32861" logId="256181" name="Full name" deltaTo="R├╝deberg Henrik"/>
3757283: <AuditChangedValue id="32931" logId="256542" name="Full name" deltaTo="Rudeberg Henrik"/>
3757286: <AuditChangedValue id="32934" logId="256553" name="Full name" deltaFrom="Rudeberg Henrik" deltaTo="R├╝deberg Henrik"/>
3759826: <AuditChangedValue id="36068" logId="264048" name="Full name" deltaFrom="R├╝deberg Henrik" deltaTo="Rudeberg Henrik"/>
3759833: <AuditChangedValue id="36105" logId="264107" name="Full name" deltaFrom="Rudeberg Henrik" deltaTo="R├╝deberg Henrik"/>
4245706: <AuditLog id="256181" created="2019-05-14 13:37:16.633" summary="User created" category="user management" objectType="USER" objectId="riherüd" objectName="RIHERÜD" objectParentId="10000" objectParentName="RBDC" authorType="0" eventSourceName="" longDescription="" searchField="user created management riherüd rbdc rüdeberg henrik henrik.rüdeberg@riksbyggen.se inactive"/>
4245988: <AuditLog id="256542" created="2019-05-17 09:54:07.547" summary="User created" category="user management" objectType="USER" objectId="riher├╝d" objectName="RIHERUD" objectParentId="10000" objectParentName="RBDC" authorType="0" eventSourceName="" longDescription="" searchField="user created management riherud rbdc rudeberg henrik henrik.rudeberg@riksbyggen.se inactive"/>
4245999: <AuditLog id="256553" created="2019-05-17 10:54:05.457" summary="User updated" category="user management" objectType="USER" objectId="riher├╝d" objectName="RIHERUD" objectParentId="10000" objectParentName="RBDC" authorType="0" eventSourceName="" longDescription="" searchField="user updated management riherud rbdc rudeberg henrik r├╝deberg inactive active"/>
4252885: <AuditLog id="264048" created="2019-08-12 13:42:49.86" summary="User updated" category="user management" objectType="USER" objectId="riher├╝d" objectName="RIHERUD" objectParentId="10000" objectParentName="RBDC" authorType="0" eventSourceName="" longDescription="" searchField="user updated management riherud rbdc r├╝deberg henrik rudeberg"/>
4252894: <AuditLog id="264107" created="2019-08-12 14:33:18.227" summary="User updated" category="user management" objectType="USER" objectId="riher├╝d" objectName="RIHERUD" objectParentId="10000" objectParentName="RBDC" authorType="0" eventSourceName="" longDescription="" searchField="user updated management riherud rbdc rudeberg henrik r├╝deberg"/>
10835237: <ChangeItem id="2289482" group="1358977" fieldtype="jira" field="description" newstring="R├╝deberg Henrik"/>
10835238: <ChangeItem id="2289483" group="1358978" fieldtype="jira" field="description" oldstring="R├╝deberg Henrik" newstring="R├╝deberg Henrik beh├Âver pukkod"/>
10835239: <ChangeItem id="2289484" group="1358979" fieldtype="jira" field="description" oldstring="R├╝deberg Henrik beh├Âver pukkod">
10835240: <newstring><![CDATA[R├╝deberg Henrik beh├Âver pukkod
15839879: <description><![CDATA[R├╝deberg Henrik beh├Âver pukkod
18523978: <User id="23413" directoryId="10000" userName="RIHERUD" lowerUserName="riherud" active="1" createdDate="2019-05-17 09:54:07.53" updatedDate="2019-08-12 14:33:18.21" firstName="Henrik" lowerFirstName="henrik" lastName="R├╝deberg" lowerLastName="r├╝deberg" displayName="R├╝deberg Henrik" lowerDisplayName="r├╝deberg henrik" emailAddress="henrik.rudeberg@riksbyggen.se" lowerEmailAddress="henrik.rudeberg@riksbyggen.se" credential="nopass" externalId="0b010fd0d8b04b4383b518d80ffd4ee5"/>

Some nasty strings in there 

 

4245706: <AuditLog id="256181" created="2019-05-14 13:37:16.633" summary="User created" category="user management" objectType="USER" objectId="riherüd" objectName="RIHERÜD" objectParentId="10000" objectParentName="RBDC" authorType="0" eventSourceName="" longDescription="" searchField="user created management riherüd rbdc rüdeberg henrik henrik.rüdeberg@riksbyggen.se inactive"/>

So i changed out the  Rüdeberg to Rudeberg in AD and resynced.  Same problem

In AD the account name looks ok .  Does this need to be changed in the Jira db somewhere? 

 

 

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