the priority of a request

I want to change the priority of a request to ban a group of people. How can I do this?1.JPG

2 answers

1 votes

Edit the issue and change the priority.  If you can't do that, then your administrators have removed the priority from the screens and you'll need to get them to add it back so you can amend it.

Well you could use the JIRA  field security plugin. There you can give permissions on field level.  

Or remove the priority from the edit screen. Add some circular transitions (from status A to status A) with a screen that has the priority field. Add to those transitions a condition that only certian Roles or Groups can execute this transition. This way you can also restrict changeing the priority.

I'm stupid, I do not understand you. Can be more?

Udo is describing how to protect the "priority" field so that only certain groups can edit the contents.

My reading of the question is different - it sounded like you had an issue for banning people that needed the priority updated, so I suggested editing the issue.

I'm not sure what is wrong with Udo's answer - could you explain what you are trying to do in more detail please?

I guess you mean the part with the workflow.

So you have a workflow (Open ->In Progress -> Done). First you remove priority from the edit screen. That means no one can change the priority after the creation of an issue.

Now since you and some other will say, well this issue isn't High Priority but nomal, you wan't to change the priority. Now you need a way to do this. So you add two transitions (call it "Change Priority") from Open to Open and In Progress to In Progress. Make sure a screen with the priority field ist used in those transitions. Finally, since not all people in your Project should use this transitions, add a condition (User in Role, or User in Group).

Now if you are in that role or group to see that transition button. You can Click on "Change Priority", the transition screen with priority shows up, you can change the priority, and the status has not changed.

I hope I made it clear enough now.


I have image2016-2-18 11:10:49.png

Well in your case add on each the blue and yellow statuses (sorry for not being able to read cyrillic letters) a circular transition as described above (the green one is final and you won't need to change a priority there). Don't forget the transition screen and the condition.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,847 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot