tempo license incompatible with JIRA Upgrade

SEN-2307037, Bankrate Insurance LLC . 

Just upgraded JIRA & JIRA Agile license. 

Now Tempo is incompatible but it is valid until May 2015. 

Currently Tempo is "down" and unable to be used.

2 answers

Hello, Kathy!

Actually, every add-on you install to JIRA must have the same limit of licensed users as your JIRA license, so, if you upgrade your JIRA license, therefore you must upgrade every add-on license.

What I recommend you to do is to create an evaluation license for Tempo through my.atlassian.com that is valid for 30 days and does not limit the users that can be licensed to use it. Then, you have more time to define what you're gonna do in regards to this.

warning Additionally, I strongly recommend that you don't mention your SEN # in public spaces like Atlassian Answers, as it is a private information and its unauthorized use may be harmful.

Cheers!

Joao

Dear Joao,

I have the same problem, but I do have both licenzes for 500 users. How do I have to proceed here?

Thanks!

Regards

Roland Buerk (ABSI-Jira@allianz.com)

Hey Roland! What licenses for 500 users you have? If that is for JIRA and JIRA Agile, if you want to use Tempo you'll have to buy a license for it that is compatible with the number of users you have on JIRA. Every add-on you buy for JIRA has to have the same licensing threshold as your instance. Cheers!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

140 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you