support page unreachable

[Erika Eskenazi]

I can't get to a support page. I've attached screenshots of the error and of a DNS lookup for their host. I can't think of any other useful information to provide. I've tied both http and https, but http just redirects to https. If I go to a non-existent url, I get a more normal error page, showing our ecorithm template and a slightly more formatted error message (also attached)

[Erika Eskenazi · Accepted solution]

We figured it out. It had to do with cookies in Chrome.

[Dennis Kromhout van der Meer]

Awesome, good to know!

[Dennis Kromhout van der Meer]

Hi there, the screenshots aren't working, can you please provide the url?

[Dennis Kromhout van der Meer]

Yup! Checking...

[Erika Eskenazi]

i tried attaching them in a different way. can you see them now?

[Dennis Kromhout van der Meer]

you're trying to reach "/logi", which should be "/login". For me both https://ecorithm.jira.com and http://ecorithm.jira.com work fine :)

[Nic Brough -Adaptavist-]

Looks like the service isn't running at all. Check if it's running and have a look at the log files.

[Erika Eskenazi]

i actually typed that on purpose as a non-existant url. it shows a more normal error page than the correct link which is shown in the first image.

[Dennis Kromhout van der Meer]

Please log a support ticket on https://support.atlassian.com and mention this Answers url, because I don't know what's exactly going on.