subtask issues except close are not displaying when we use show open button

sai krishna July 4, 2017

ShowOpen.pngShowOpen.png - Latest 14/Apr/17 12:22 PM - Bhairavi Nedungadi

1 answer

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Thomas Schlegel
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 4, 2017

Hi,

"Show open" lists all subtasks that do not have a resolution yet.

The filter is not depending on any workflow state, but on the resolution. If your issues in state "InProgress" are not shown, then they likely have a resolution (although they are not closed). 

sai krishna July 4, 2017

Yes u r right.

How can i over come this issue.please tell me

Thomas Schlegel
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 4, 2017

you have to edit your subtask's workflow. Check the transitions where you set a resolution and if this is the right transition or not. If you want to see all issues except the closed ones, you should set a resolution if you close the issue, not before. 

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