subtask issues except close are not displaying when we use show open button

ShowOpen.pngShowOpen.png - Latest 14/Apr/17 12:22 PM - Bhairavi Nedungadi

1 answer

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Thomas Schlegel Community Champion Jul 04, 2017

Hi,

"Show open" lists all subtasks that do not have a resolution yet.

The filter is not depending on any workflow state, but on the resolution. If your issues in state "InProgress" are not shown, then they likely have a resolution (although they are not closed). 

Yes u r right.

How can i over come this issue.please tell me

Thomas Schlegel Community Champion Jul 04, 2017

you have to edit your subtask's workflow. Check the transitions where you set a resolution and if this is the right transition or not. If you want to see all issues except the closed ones, you should set a resolution if you close the issue, not before. 

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