story points not visible and not counted for in Report view (Jira Greenhopper)

Hey everybody,

My team uses Jira Greenhopper (scrum view) for our sprint planning/progress. I run into the following issue. Story points of some user stories are not visible within the Report view of the current (or past) sprint. Next to that the story points are not added to the total amount of the sprint. While the stories themselves actually do have story points, which are visible within the detail view of the stories.

Any tips, suggestions or help?

Thanks in advance!


1 answer

1 accepted

Hi Martin,

If you have added the story points after the sprint started, it won't show in the sprint report, also note that if you change the story points during the 'actual' start of the sprint and the 'planned' start of the sprint, this will affect some story points to reset to 'zero' per this bug here:



Thanks Omar!

That is exactly what happened. Still I would like to take the story points into account, is there a way to correct that? Besides editing the starting date of the sprint?



Hi Marten,

You can chabge the starting date/time for your sprint in time earlier than when you have added the story points. But if this sprint is closed, that might be a bit tricky because you might change some values manually in the DB.



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,080 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot